FAQ - Frequently Asked Questions

4HSE is a cloud-based SaaS platform for managing occupational health and safety compliance. It provides integrated tools to centralise HSE management, assess risks, plan prevention and protection activities, manage documentation and track deadlines, all aimed at simplifying workflows and ensuring regulatory compliance.

4HSE is designed for public and private organisations (PA, SMEs, corporates) of all sizes, as well as safety professionals such as RSPPs, HSE consultants, professional studios and SGI managers.

4HSE Plans are subscriptions to the service. They include full access to the core features, updates, infrastructure maintenance and technical support. See the Pricing section for more details, or contact us.

4HSE Corporate is the offer for organisations of any sector and size (SMEs, public administration, private companies), letting you manage all workers under a single plan. 4HSE Professional is designed to manage multiple companies with one account, with dedicated tools and plans for HSE professionals and groups of companies.

The Corporate offer covers the management of a single legal entity, with a plan sized to the number of employees. Contact us to identify the solution best suited to your company.

Professional Plans allow you to manage multiple companies and employees, with dedicated tools. They are designed for consultants, large corporate groups, external RSPPs, and any time there is a need to operate across multiple organisations. Contact us to find the Plan best suited to your needs.

Yes, 4HSE Plans can be changed according to your needs. Contact us for assistance.

There is no user limit: you can enable as many users as needed, at no additional cost.

No. 4HSE is a complete and integrated solution. All features are included in the selected offer (Corporate or Professional) to manage every aspect of H&S in a single work environment.

4HSE is delivered as SaaS (Software as a Service) and runs entirely from the browser, with no software or hardware components to install. All you need is an internet connection and an up-to-date browser.

Yes. The 4HSE mobile app allows employees to view their safety status (training, PPE, medical exams), access documents (manuals, instructions, certificates) and submit reports in real time.

Yes. With the Professional offer, 4HSE allows you to create and manage HSE projects for multiple companies independently and centrally.

Yes. 4HSE provides modern and well-documented REST APIs, allowing integration with external systems (ERPs, CRMs, LMSs, etc.).

4HSE works to keep the platform available 24/7, with disruptions limited to maintenance work and urgent security updates. Scheduled downtime is announced at least 24 hours in advance, and service status can be checked in real time at status.4hse.com.

Turning off auto-renewal depends on the payment method. For credit card payments, it can be done directly from the platform, in the billing area, by a user with administrative rights: the request is processed immediately, and access remains active until the end of the period already paid for. For bank transfer payments, no action is needed: if the renewal isn't paid, the service is automatically deactivated at the end of the period.

Access to 4HSE can be suspended in the event of missed or late payment, limited to the services tied to the unpaid amount. If the payment remains outstanding for more than 15 days past the due date, the contract terminates automatically, as set out in the Terms of Service.

Technical support is included in all paid plans and is activated by sending a request via email. Every request is tracked through to its resolution.

Events that could compromise information security, such as unauthorized access or data loss, should be reported to 4HSE via email. The report should state what happened, when it was detected, and what measures have already been taken.

Access to a 4HSE project's data is restricted to authorised users with personal credentials, each limited to the information within their own scope. 4HSE staff do not access Client data except to the extent necessary to properly deliver the service (for example, upon a technical support request or to prevent technical issues), within the limits set by the Terms of Service.

4HSE uses a security management system compliant with ISO/IEC 27001. Information stored in 4HSE is protected through server-side encryption and is accessible only to authorized users. The infrastructure relies on redundant servers across different geographic zones and daily backups, supporting operational continuity and recovery in the event of unforeseen incidents.

Personal data processing in 4HSE is carried out in compliance with Regulation (EU) 2016/679 (GDPR): the Client remains the Data Controller for the data entered into their project, while 4HSE acts as Data Processor on the Client's behalf. GDPR rights (including access, rectification, erasure, and portability) can be exercised by writing to the addresses listed in the privacy policy; project data can also be exported independently from the platform in standard formats.

4HSE project data is stored on cloud infrastructure within European territory. The geographic location of the servers is documented in the privacy policy, along with the list of providers involved in processing.

4HSE collects the registration and billing data needed to provide the service, and hosts the data the Client enters into their project, such as worker records, training, certificates, and safety documentation. The full breakdown of the categories processed is detailed in the privacy policy. Retention ranges from 12 to 24 months for commercial data and 10 years for operational logs, in line with regulatory requirements.

4HSE's infrastructure is certified to ISO/IEC 27001 for information security management and ISO 9001 for quality management, and has completed the CSA STAR Level 1. 4HSE is also a CSP (Cloud Service Provider) accredited by ACN (National Cybersecurity Agency) as a cloud services provider for the Public Administration.

If the trial period ends without a plan being activated, the data uploaded to the project is deleted. If an active plan is cancelled or not renewed, the data remains available for a defined period before deletion, and can be exported independently from the platform at any time. You can also request immediate, permanent deletion of a project by contacting us.

Support is provided via email: initial response and diagnosis, estimated time of resolution (ETA) communicated, response provided on a best-effort SLA model.

The Client is responsible for the accuracy and legality of the data entered into the platform, for managing their users' credentials, and for using the service in compliance with applicable law. The Client must also promptly report to 4HSE any event that could compromise information security.

The Client must promptly notify 4HSE via email in cases of: unauthorised access, data loss or compromise, or security breaches. 4HSE will assist in mitigating the impact and initiating any required notifications to authorities.